Front Office Manager

Job Description

We are currently seeking a Front Office Manager to join the existing Team here in The Park Hotel Dungarvan a Flynn Hotel Collection Hotel. If you are passionate about exceptional customer service and have previous experience, then we would love to hear from you!!

Requirements:

- Excellent communication/computer/ telephone skills

- 2 years experience in a similar role

- Previous experience managing a team

- Good understanding of Hotsoft or Similar System

- Systems and structure driven

- Greeting customers on their arrival and catering to their needs during their stay

- Excellent organisational skills

- Ability to work on own initiative

- Ability to handle all customer queries in a professional manner

- Ability to work under pressure in a busy hotel environment

Benefits:

- Continual training and development

- Career progression

- Free staff meal on shift

- Flynn Hotel Collection Discounts

- Health Club Membership

- Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.

Competency Profile

- Attention to detail

- Service orientation

- Professionalism

- Leadership

- Team building

- Conflict management

- Qualifications and Technical Experience

 

Candidate must have a minimum of two years of experience in a large-scale hotel rooms operation; Management experience is considered an asset.

Fluent written and spoken English; 2nd language would be considered an asset

Third level education in Hospitality Management, or equivalent experience an asset

Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services

Computer Skills - Demonstrated ability regarding computer skills, including experience using hotel booking programs -

Essential- Must be able to demonstrate high level of competency with Hot-soft

Excellent cash handling skills.

Job Type: Full-time