Night Porter Manager
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JOB DESCRIPTION POSITION: Night Manager/ Supervisor.
DEPARTMENT: Front of House
The Park Hotel Dungarvan is currently recruiting for an experienced Night Manager/ Supervisor to join our team. Candidates must be fluent in English and have a minimum of 1 years previous experience working in a hotel.
OBJECTIVES:
To ensure that all guests receive a warm, memorable and personalised welcome to The Park Hotel, setting the scene for their stay and ensure that guest needs are anticipated and that any requests are actioned.
Complete administrative tasks accurately and within given deadlines.
Be responsible for the security of the hotel and its guests overnight and to set meeting and private dining rooms to agreed standard and to guests’ specification.
MAIN RESPONSIBILITES:
Ensure that the service offered by all team members is personal and memorable. That guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return to The Park Hotel.
Ensure good communication with all departments throughout the hotel.
Ensure all regular and VIP guests are known and cared for accordingly.
Handle, follow up and communicate any comments or complaints. Pass on to relevant HODs or Managers if unable to handle.
Be familiar with and promote hotel facilities and attractions within the estate. Assist guests with any requests eg information, making bookings, directions.
Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
Ensure you have a well-founded understanding of all Hotel regulations.
Build and effectively utilise guest history profiles.
Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads and maintenance.
Ensure all access to the hotel is secure as required by hotel policy and procedure.
Perform any related security duties as required overnight.
Complete all incident reports and distribute to relevant departments.
Record any unusual occurrences or problems arising to the Duty Managers attention for the next day and take appropriate action.
Communicate, work with and build a good working relationship with Front Office Day team to ensure a consistent level of service is offered throughout the hotel 24 hours a day.
Set up rooms for meetings and private dining to the hotel standard, meeting guest requirements as outlined
As a team, ensure that guest areas and offices are clean and tidy at all times.
In conjunction with the Head Housekeeper, clean public area carpets on a regular basis, with additional cleaning as and when required.
Check in late arrivals and check out early departures in line with hotel procedures.
Ensure that wake up calls are made promptly.
Take room service orders, prepare the food and drinks and deliver to guests.
Provide service in the Bar after the late shift team members have finished their shift and handle all cashing up in line with SOP's.
Health and Safety
Report all potential and real hazards immediately.
Be fully conversant with all departmental Fire, Emergency procedures.
Attend all fire, health and safety training
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws, statues, and reporting any possible hazards and conditions to the General Manager.
Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Benefits:
Employee discount in Flynn Hotels
Food allowance
Gym Membership
On-site parking
Flexible working hours
On-site parking
Employee development programme
This role is suited to a hospitality professional with at least 1 year of management experience.
An attractive package for the ideal candidate, PLEASE ensure a cover letter is included with your CV to be considered