Operations Manager
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Job Description
Operations Manager
A superb opportunity has arisen for an experienced Operations Manager to join our team at the Park Hotel, Dungarvan
Do you love seeing other people have an unforgettable celebration because of an event you have Managed ? Do you excel at attention to detail? Do you thrive working in a busy environment with likeminded People?
At the Park Hotel Dungarvan we create unique experiences for our guests that inspires and delights them. Your role will be to bring these events to life! The event spaces include the Our main Ballroom, Terrace garden area and four private dining suites.
Responsibilities include:
- Ensure compliance with specifications of Conferences & Event details by working closely with our Sales Department and other Food & Beverage Outlets
- Ensures room set up is in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events
- Maximizes guest satisfaction by communicating customer specifications to the Food & Beverage teams
- Reviews and documents guest provisions and suggests alternatives as appropriate
- Assures quality of food and beverage products
- Conducts daily inspections of the Wedding facilities to ensure the facilities are kept in the best condition, and recommends preventive maintenance to the Maintenance Manager when needed
- Initiates purchase orders for specific banquet items when necessary
- Seeks actively to interact with existing clients using Conference & Banqueting facilities
- Works pro-actively to minimize complaints from guests
- Meets required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies
- Ensures that all charges of banquets/weddings are accurate and followed through in line with departmental procedures and prior guest departure
- Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience
- Is proficient in all departmental procedures
- Audits Wedding & Banqueting services and quality on a regular basis and develops and implements strategies to improve results
- Knowledge of departmental equipment - including technical equipment i.e. Lighting, Microphone & Air Con.
The Ideal candidate will have:
- Previous Hotel Management experience at management/supervisory level.
- An enthusiastic and professional attitude, with strong organisational and communication skills.
- Excellent customer service skills.
- Ability to manage a team.
- Computer literate (Hotsoft Front Office System or similar desirable but not essential).
- A strong food & beverage background.
- Reliable and trustworthy.