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To greet guests in a warm, friendly and courteous fashion and tend to them in a professional manner.
To provide a friendly and courteous service at all times.
Give the guest your full attention and a warm smile.
Ensure you use eye contact with the guest who is waiting, let them know you are aware of their presence.
To answer the switchboard or internal telephone as per Company standard of performance.
To handle any guest quires in a professional and prompt manner, ensuring guest satisfaction is achieved.
Communicate hotel services to guests in a warm and friendly manner.
Follow through on guest relations from check in to departure.
Communicate with internal and external customers
ESSENTIAL QUALIFICATIONS• Leaving Certificate & Hotel reservation/bookings system experience, preferably Hot Soft
Desired Qualifications-Third level business administration• Manual Handling and Hotsoft experience
Must display: Excellent IT skills, reception experience• Strategic thinker• Results Orientated with a clear focus on goal achievement• Motivated by change and continuous improvement• Commitment to the vision and objectives of Knowledge Transfer• An excellent communicator and facilitator• Team player• Excellent English• Excellent telephone etiquette• Excellent ambassador for the Hotel • Complaint handling
Employee discount in Flynn Hotels
Flexible working hours
Employee development programme
Job Types: Full-time, Contra